Contact information

Contact

Last updated: 24 June 2026

Page title: Contact · Shopify slug: contact

Questions about an order, one of our home and garden items, or our service?
Our support team is on hand to help and strives to respond to every message with care and without unnecessary delay.

How to Reach Us

Email is the most direct and dependable way to get in touch. It lets us review your query thoroughly and reply with all the details you need in a single, well-considered message.

Email: contact@orvian.com
Website: orvian.com

Response Time

We aim to respond to all messages within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be handled on the next available working day.

During particularly busy periods — for instance around public holidays or promotional campaigns — reply times may be slightly extended. We appreciate your patience and assure you that every enquiry receives our full attention.

Helpful Information for Your Enquiry

To help us deal with your message as efficiently as possible, please include the following:

Order number — if your query relates to an existing order
Full name — as provided when placing the order
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — particularly useful when reporting damaged or defective goods

How We Can Help You

Our team is available to assist with a wide range of matters, including:

Queries about the status or tracking of your order
Returns, exchanges and reimbursement requests
Product details and availability across our home and garden range
Reports of damaged, defective or incorrect items
General questions about our website or your account
Suggestions and feedback to help us continually improve

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be sent to contact@orvian.com, with a clear subject line indicating the nature of your enquiry. Your message will be forwarded to the appropriate department without delay.

Privacy of Your Communication

Any personal data you provide when contacting us by email will be used solely to handle your enquiry and processed in accordance with applicable data protection legislation. Further details are set out in our Privacy Policy.